Privacy Policy

1. Introduction

Coco Gents is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the Data Privacy Act of 2012 (RA 10173) in the Philippines.

2. Information We Collect

• We collect personal data when you:• Visit our website• Make a purchase• Subscribe to our newsletter• Engage with us on social media

The information we collect may include your name, email, phone number, shipping address, and payment details.

3. How We Use Your Information

We use your personal data to:• Process and fulfill orders• Improve customer service and support• Send marketing and promotional materials (with consent)• Analyze website traffic and user behavior• Comply with legal requirements

4. Data Protection & Security

We take reasonable precautions to protect your data using secure encryption and firewall protection. However, we cannot guarantee absolute security due to the nature of online transmissions.

5. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:• Payment processors• Shipping and delivery partners• Third-party service providers for analytics and marketing

Terms & Conditions

1. General

By accessing the Coco Gents website, you agree to comply with these Terms and Conditions.

2. Orders & Payments

• All orders are subject to availability and confirmation.

• We accept credit/debit cards, online banking, and e-wallet payments.

• Prices and promotions are subject to change without prior notice.

3. Returns & Refunds

• Returns are accepted within 30 days for unused and unopened products.

• Refunds are processed within 7-14 business days upon approval.

4. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of the Philippines.

Company Policies & Procedures

1. Customer Service Policy

We strive to provide the best customer experience. Our support team is available from Monday to Friday, 9 AM - 6 PM PH Time via email and live chat.

2. Shipping Policy

Orders are shipped within 3-5 business days for Metro Manila and 5-7 business days for provincial areas. Delays may occur due to unforeseen circumstances.

3. Product Replacement & Warranty

If a product is defective or damaged upon arrival, customers can request a replacement within 7 days of receiving their order.

4. Ethical Sourcing & Sustainability Policy

Coco Gents commits to ethically sourced ingredients and sustainable packaging to minimize our environmental impact.

5. Code of Conduct

All Coco Gents employees and affiliates must adhere to ethical business practices, including honesty, integrity, and transparency in all dealings.